Terms & Conditions
Shop Solutionz is pleased to extend an open line of credit to qualified organizations. This document outlines our credit and ordering policies. For further assistance, please reach out to our Credit or Sales department at info@shopsolutionz. We look forward to building a mutually rewarding relationship.
CREDIT APPROVAL
Credit is granted based on a thorough review conducted by our Credit Department to evaluate the creditworthiness and financial strength of each applicant. All customers must complete and sign our credit application, providing necessary information for the credit line approval process. This information will be held in strict confidence by Shop Solutionz. If further clarification is needed, our Credit Department will contact the customer directly.
For customers with limited credit history, urgent orders, or existing collection concerns, we may require payment in advance, as determined by our Credit Department.
PAYMENT TERMS
Prepaid Shipments: Shop Solutionz accepts major credit cards, money orders, cashier’s checks, company checks, ACH payments, and wire transfers. Orders pending prepayment will be canceled if payment is not received within 15 days. C.O.D. deliveries are not available.
Each order will follow its applicable terms unless otherwise agreed in writing by Shop Solutionz. Purchase order terms that differ from Shop Solutionz’s will not apply unless explicitly approved in writing. Promotional invoice discounts must be paid within the specified timeframe, or the discount will be voided. Any unpaid discount amount will need to be included in the next payment.
Interest Charges: Invoices not paid by their due dates may incur a monthly interest charge of up to 1.5%.
INVOICE ERRORS OR DISCREPANCIES
Customers should report any invoice discrepancies to their Shop Solutionz Account Executive within 72 hours of delivery. Shop Solutionz will promptly investigate and resolve any issues. Please note that withholding payment on the entire invoice for a partial issue may subject the account to interest charges and forfeiture of discounts.
Shipped pallets should arrive with black shrink wrap and Shop Solutionz security tape stating “if seal has been broken, check contents.” If your shipment arrives without intact security tape, please note it on the bill of lading and immediately contact via email at info@shopsolutionz.com.
"NOT SUFFICIENT FUNDS" (NSF) CHECKS
A $25 fee will be charged for any NSF checks returned to Shop Solutionz. Accounts submitting two NSF checks may be placed on “certified funds only” status for six months, after which a new credit investigation may determine if open credit can be reinstated.
"STOP PAYMENT" CHECKS
Any checks marked as “stop payment” without prior notification will incur a $25 fee and will be treated as an invoice for collection. Failure to notify Shop Solutionz’s Credit Department before issuing a stop payment may be considered an attempt at fraud and may result in immediate collection actions.
COLLECTION POLICY
If an invoice becomes overdue, our Credit Department will contact the customer to resolve any potential issues. If no discrepancies are found, the customer will be reminded of the terms and asked for payment. Accounts remaining delinquent after 60 days, without agreed-upon payment arrangements, may be turned over to an external collection agency, with all associated costs added to the account.
RETURN GOODS POLICY
Returns require prior authorization from your Account Executive. Unauthorized returns will be refused, and credit will not be issued for goods returned without prior approval. A 20% restocking fee applies to all returns not resulting from a Shop Solutionz error. Freight charges on returns are the customer’s responsibility.
MINIMUM ORDER REQUIREMENT
All orders must meet a minimum of $5000.
FREIGHT CHARGES
Customers are responsible for all freight charges unless specified otherwise. All shipments are FOB origin. For international orders outside the U.S. and Canada, customers must arrange for a Freight Forward Company.
CUSTOMER PICKUP
Allow at least 72 hours for Shop Solutionz to prepare orders for pickup. Customers must pick up orders within 72 hours of notification, or shipping costs may be charged to the customer.
BACKORDERS
Shop Solutionz aims to fill all orders fully, though substitutions may be available upon request if certain items are out of stock.
PRICING
Prices listed in Shop Solutionz catalogs are FOB Lockport, IL, and are subject to change without notice. It is the customer’s responsibility to verify that products meet their country’s customs requirements. Seized merchandise is not eligible for a refund.
TAX-EXEMPT CERTIFICATES
Shop Solutionz requires a sales tax-exempt certificate or resale license for all customers prior to shipping. Compliance with tax regulations is mandatory for order processing.
ONLINE SELLERS
Please obtain ungated approval from platforms like Amazon before ordering. A 15% restocking fee applies to all canceled orders. Additional fees apply for case or pallet labeling, and any split shipments incur a $25 rework fee per additional address.
STORAGE FEES
Unshipped orders may incur a $20 per day storage fee after five business days from initial contact by our Transportation Team if shipping is not arranged.
ADDITIONAL INFORMATION
Shop Solutionz is a wholesale-only provider. All customers must provide a state sales tax or tax-exempt number. Orders placed online require 72 hours for processing. For order pickup arrangements, contact our Customer Service Department at info@shopsolutionz.com
For any questions related to delivery, please contact the assigned trucking company directly.